Privacy Policy

We value the trust you place in SK CoreHeal ("Companion Beyond Hospitals"). That is why we insist upon the highest standards for customer information privacy, healthcare data confidentiality, and secure transactions.

We at SK CoreHeal (hereinafter referred to as "SK CoreHeal", "we", "us", or "our") are deeply committed to protecting our clients', patients', and website visitors' personal information and sensitive personal healthcare data.

"Personal Information" is any information that can be used by itself to uniquely identify, contact, or locate a person, or can be combined with other available information to identify an individual. For the purpose of this policy, sensitive personal data or information—including medical history, clinical vitals, diagnostic records, and prescription details—is treated as an integral, confidential part of personal information.

By using our website, requesting home healthcare services, booking caregiver/nursing manpower, or renting medical equipment, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

1. Purpose of Information Collection

SK CoreHeal collects your personal and healthcare information for a variety of clinical, operational, regulatory, and business purposes, including but not limited to:

• Verifying your identity, residential address, and emergency contact details for home care delivery.
• Assessing patient medical conditions to assign qualified healthcare personnel (ICU/General Duty Nurses, Caretakers, Physiotherapists, Mother & Baby Care/Jhappa staff).
• Processing medical equipment rentals (Oxygen Concentrators, ICU Beds, BiPAP/CPAP, Cardiac Monitors, Suction Machines) including delivery, installation, and routine maintenance.
• Coordinating ambulance transfers, doorstep sample collection, home ICU setups, and teleconsultations.
• Completing billing transactions, invoicing, and service renewal packages effectively.
• Communicating critical care updates, daily clinical charting, vitals monitoring, and appointment schedules.
• Responding promptly to your service inquiries, emergency support requests, and customer assistance.
• Ensuring strict adherence to healthcare regulations, patient safety standards, and legal compliance.

2. Collection of Personally Identifiable & Medical Information

SK CoreHeal and its authorized clinical associates collect information pertaining to your identity, demographics, medical background, and related health documentation:

• Personal & Contact Data: Patient/Client name, family member/guardian name, date of birth, gender, residential address, phone/WhatsApp number, and email address.
• Medical & Clinical Records: Doctor prescriptions, hospital discharge summaries, current diagnoses, allergies, ongoing medication regimens, mobility status, and daily clinical vitals required for personalized home nursing and attendant care.
• Billing & Payment Information: Payment instrument details (credit/debit card, UPI, bank transfer, or online gateway transaction details) collected securely for service packages and equipment security deposits.
• Service Utilization & Logs: Call recordings with care coordinators, location data for on-time staff/equipment dispatch, and activity logs on our website.

In case you choose not to provide necessary medical or personal information, or withdraw your consent, SK CoreHeal reserves the right to decline or discontinue services where accurate information is essential for safe patient care.

3. Confidentiality & Security Practices

We adopt stringent physical, electronic, managerial, and operational security controls to safeguard your personal and medical data against unauthorized access, loss, or misuse:

• Need-to-Know Access: Access to sensitive patient clinical records is restricted strictly to assigned certified nurses, clinical supervisors, and authorized care coordinators.
• Verified Personnel: All deployed caregivers, nurses, and staff undergo rigorous 3-tier verification (National ID verification, background checks, and practical clinical vetting) and are bound by strict non-disclosure agreements.
• Equipment Disinfection & Data Sanitization: Any diagnostic and monitoring equipment on rental is medically sanitized and reset between patient deployments.
• Secure Data Retention: Information is retained only as long as necessary to provide clinical continuity or meet statutory healthcare record-keeping obligations.

4. Disclosure & Sharing of Information

We respect your privacy and enforce strict parameters around information sharing:

• Internal Clinical Use: Deployed healthcare professionals and internal medical supervisors use patient data solely to administer care plans and emergency interventions.
• No Sale of Data: We never sell, rent, or trade your personal or health data to third-party advertisers or marketing agencies.
• Authorized Medical Partners: When required for complete 360-degree care, necessary information may be shared with accredited diagnostic labs (for doorstep blood tests), referring hospitals/physicians, or ambulance drivers for swift emergency transfers.
• Legal & Regulatory Authorities: We may disclose information if mandated by law, court order, or authorized government agencies for crime prevention or public health compliance.

5. Cookies & Website Analytics

A cookie is a small piece of data stored in your browser to help websites recognize user preferences. The SK CoreHeal website uses temporary session cookies and analytics tools to enhance browsing experience, measure site traffic, and optimize service accessibility. You can modify your browser settings to disable cookies if you prefer.

6. Communications & Consent

By submitting an inquiry or booking a service with SK CoreHeal, you consent to receive communications via Phone Calls, SMS, WhatsApp, or Email regarding:

• Service confirmations, caregiver shift assignments, and equipment delivery tracking.
• Invoices, payment receipts, and package renewal reminders.
• Critical health service notifications and important updates about our healthcare solutions.

7. Updates to This Policy

SK CoreHeal reserves the right to amend or update this Privacy Policy at any time to reflect changing healthcare standards, operational frameworks, or legal mandates. Any revisions will be published directly on this page with an updated timestamp.

8. Contact Us & Grievance Redressal

If you have any questions, concerns, or requests regarding the privacy of your personal and medical information, please reach out to our team:

• Company: SK CoreHeal
• Phone: +91 9313282064
• Email: skconsultancydnh@gmail.com
• Office Address: Office No. 701, 7th Floor, Premaldeep Square, Kilvani Naka, Silvassa, Dadra & Nagar Haveli - 396230